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Join the Alpine Lake Resort family! Guest Service Representatives are the first lines of communication for guests at the lodge. As a Guest Service Representative, you will establish a welcoming atmosphere from the minute a guest arrives at the hotel or the golf course. Guest Service Representatives are attentive and always willing to answer questions, resolve guest issues, communicate guest needs to other departments, register guests, and resolve guest issues. Plus, you’ll be expected to provide information to guests concerning rates, availability of rooms and tee times, and a description of facilities and services at Alpine Lake Resort.
Qualifications and Skills
-Relationship Building
– Ability to effectively build relationships with customers and co-workers
-Familiarity with using various computer software or the ability to learn multiple programs for property/business management software
-High proficiency in Microsoft Office products, Gmail, copy/printer machines, and dealing with money & credit cards
-Detail Oriented
-Ability to pay attention to the minute details of a project or task
-Communication, Oral – Ability to communicate effectively with others using the spoken word
-Responsible – Ability to be held accountable or answerable for one’s conduct.
-Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
-Initiative – Ability to make decisions or take actions to solve a problem or reach a goal
-Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
-Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
-Communication, Written – Ability to communicate in writing clearly and concisely
-Conflict Resolution – Ability to deal with others in an antagonistic situation
-Confidentiality – Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns
-Guest Relations or customer service experience: 1 year or more (preferred, not required)
-Must be able to pass a background check and drug screen
-Authorized to work in the United States
Benefits of working at Alpine Lake
-Employees at Alpine Lake are extended access to all of the amenities available to our members.
-Vision, Dental and Life Insurance options are available
-Growth: possible opportunities for advancement into a permanent position or full-time status
Job Type · Seasonal, Part-time · Opportunity for a permanent or full-time position
Salary $9.50 to $11.00 /hour
Job Types Full-time, Part-time
Pay $9.00 – $11.00 per hour
Benefits: Flexible schedule Health insurance
Schedule 8-hour shift
Day shift Holidays Monday to Friday Weekends
Education High school or equivalent (Preferred)
Experience Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
Hours per week 30-39
A job for which military-experienced candidates are encouraged to apply
Benefit Conditions Waiting period may apply
